Terms & Conditions

We have confidence that you will be 100% satisfied with our products. Your access to, and use of, Anna House of Fashion Online Shop is subject to the following terms and conditions. By using Anna House of Fashion Online Shop you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.

Customer shall pay for the products ordered at the price displayed at the time the order is submitted.

No adjustments are made if the price of any product ordered increases or decreases between the time the order is submitted and the time when that product is delivered. That means all products are fix price excluded postage.

Anna House of Fashion has the absolute discretion as to whether an order placed on its website is accepted and fulfilled.

We may cancel an order for any reason whatsoever.

All orders are automatically deleted if payment is not received after 24hours. We reserve the right to refuse/cancel an order without prior notice if the product ordered is no longer available in stock or defected.

Thus, Customers have the responsibility to check their order status from time to time before the orders completed shipped. Items in your shopping cart are not reserved and may be purchased by others.

Every effort will be made to fulfil orders placed with Anna House of Fashion online shop, but no member shall be liable to any person if Anna House of Fashion is unable to or declines to supply a product for any reason whatsoever.

Anna House of Fashion reserves the right to limit quantities able to be ordered by, or delivered to, buyers. If an order is reduced in accordance with this clause, the price payable by the Customer for that order will be adjusted accordingly.

Anna House of Fashion may delay dispatch of orders due to stock availability.

All sales are final. So consider carefully before purchasing. We do not offer refunds or exchange if Customer simply change their mind.

If you are not sure about the products, please feel free to drop us an enquiry [email protected] and we will be more than happy to answer all your questions.

All Orders with ready stock items shall be shipped within 1-2 working days once payment received. We are using POSLAJU Malaysia for local shipping; it takes 1-2 working days to reach your address.

Anna House of Fashion shall not be liable for any damage to or loss of any shipment or delayed delivery.

We make the effort to display as accurately as possible by shooting in kind with ourselves modelling. There might have some differences in colours/brightness/others details due to studio lightings and monitor of your computer or phone devie screen monitor.

We try our best to do every product’s measurements as accurately as possible. Please allow 3-4m difference from the stated measurement due to different measurer and batch production. Please take note that those colour-dye products might be not entirely same colour tones due to batch dyeing production which not counted as defect/damage.

Products with zero quantity will automatically conduct to pre-order items. Customers have to notice the product availability whether stated with pre-order status.

Pre-order items take 3-4 weeks (working days besides of weekends & Public Holiday) arrival upon payment verification. We cannot ensure every pre-order item is available and able to arrive on time until further update by suppliers. Thus, Customers have the right to request for the refund on the same value or change to others products if the pre-ordered items yet to arrive after 4 weeks working days; otherwise, there are not allowed for refundable/changeable.

There might have some pre-order products discontinued by our suppliers from time to time; hence, buyers might be notified about shortage of ordered items even though payment made and waiting time within 4 weeks.

We strongly recommend Customers whom well patience to order those pre-order products.

By using our online shop and paid for your ordered items neither ready stock nor pre-order, represent that you have read, understood and accepted the above terms and conditions, and agree to be bound by them.

Kindly clarify those which are not counted as defect/damage as below:

• Slightly off-line or crochet
• Washed (off, fade, shrink and other issues)
• Stain below 2cm
• Defects caused by vandalism
• Button hole or pocket hole did not open

Customer must make any claims of defects with attachment clear pictures to show, including but not limited to those related to shortages, quality, or specification, within the first 3 days after the receipt of ordered items. We cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of customer to inspect upon receipt that all products delivered matches its order.

A written authorization from the Anna House of Fashion must be obtained by the Customer for any returned products. All returns must be made within 7 days of receipt of goods.

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